Any reference to either ‘us’ or ‘we’ in these Booking Conditions refers to Ardlui Retreat.

“You” or “your” are references to the person making the booking and all members of the holiday party.

So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.

Your booking:

You must be at least 21 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.

Paying for your accommodation

A deposit totalling 50% of the overall booking price is payable by credit card or bank transfer at the time of booking. At this point your booking becomes binding and we will issue your booking form and contract.  The balance of the booking cost must be received by us no later than 3 calendar months before your arrival date, together with (at owner’s discretion) an additional £400 breakage deposit. This payment must be made by cheque and sent in time for the funds to be cleared by the due date on your contract. We cannot accept credit/debit card payments for the balance or breakage deposit. If you book less than 1 month before the arrival date, payment of the total cost, including the breakage deposit is due straightaway. If your bank returns your payment to us unpaid, we reserve the right to make an administration charge of £25.

Cancellation of booking by you

If you need to cancel your booking you must contact the owner as soon as possible in writing. The booking deposit is non-refundable under any circumstances. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are only able to re-let at a reduced price (with your approval) the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you. We STRONGLY RECOMMEND you to take out guest cancellation insurance against cancellation due to ill-health, bereavement etc as the above refund terms are non-negotiable.

Changing the date of a booking; Your booking may not be normally moved from one date to another once made except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made.

Cancellation of booking by us.

If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.

Damage to property

You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from the £400 breakage deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs. Note: Never use any chemical including stain devils on carpets, tell us about the problem and we will try to deal with it. However, damaged or irreparably stained carpets are always replaced. Repairs: No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners.

Accidents, injury and personal property

The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.

Website and advertisements.

The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.ardluiretreat.co.uk) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing Ardlui Retreat. We cannot accept responsibility for the descriptions on these sites.

Hot Tub

You are responsible for your own safety while using the hot tub, as it is unattended. All reasonable care must be taken by you, and all rules displayed on the gate and in the information pack must be obeyed. Failure to observe these rules may result in the hot tub being closed. If broken glass is found anywhere in the hot tub area it will be closed immediately for safety reasons. Children must be supervised at all times. If the hot tub cover, liner, or any pool equipment is damaged you will be charged the full replacement cost. We make every effort to keep the hot tub open all season however it may be necessary to close it due to contamination, mechanical breakdown or other circumstances beyond our control. No compensation will be paid in these circumstances.

BBQ Hut

You are responsible for your own safety whilst using the BBQ hut as it is unattended. All reasonable care must be taken by you, and all rules displayed on the gate and in the information pack must be obeyed. Failure to observe these rules may result in the BBQ hut being closed. Children must be supervised at all times. All food stuffs and rubbish must be removed immediately after use. We make every effort to keep the BBQ hut open all season however it may be necessary to close it due to mechanical breakdown or other circumstances beyond our control. No compensation will be paid in these circumstances.

Kid’s Playground

You are responsible for your own safety whilst using the kid’s playground as it is unattended. All reasonable care must be taken by you, and all rules displayed on the gate and in the information pack must be obeyed. Children must be supervised at all times. We make every effort to keep the kid’s playground open all season however it may be necessary to close it due to mechanical breakdown or other circumstances beyond our control. No compensation will be paid in these circumstances.

During your stay

You can arrive at your accommodation after 4 pm on the start date of your holiday and you must leave by 10 am on the last day. The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation . You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke in any part of the house. You must allow the Owner or any representative of the Owner access to the property at any reasonable time during your stay.

Pets

All properties apart from McDhui Lodge has a strict No Pet policy which is non-negotiable. This is for health/allergy reasons. If a pet is found on the premises you will be required to remove it immediately and may be charged for specialist cleaning. We are however unable to guarantee a 100% allergen-free environment.

In McDhui Lodge, pets must be kept off the furniture and are not permitted to be left unattended in the property. Within the grounds, pets must be kept under control at all times and are not permitted in the Kid’s Playground, Hot Tub Room or BBQ Hut. Owners must also bring their own dog bedding and towels.

Fireworks

Ardlui Retreat is in a rural area with wildlife and farm livestock in close proximity so fireworks are strictly forbidden.

Cleaning on departure

You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure.

– cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Bins to be emptied into wheeliebins. Wheelie bins must be put out on the road on Thursday evening. No loose bin bags to be left, bin men will not take them

Failure to meet this standard will result in a cleaning charge against your deposit.

Problems & Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints or problems! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you return!