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AVAILABILITY  

This booking is made on the understanding that the accommodation will be available to you on the dates selected.  Should this not be possible due to events beyond our control you will be offered alternative dates OR a refund of your accommodation rental, at the property owner’s discretion. You will have no other claim or remedy against Ardlui Retreat or the property owner.  

PRICE  

Each holiday rental includes bed linen, towels, hot water,  electricity, gas, toiletries (where applicable) and heating. If VAT is payable this is included in the price.  

PAYMENT  

A non-refundable deposit of 30% is payable at the time of booking.  

The full non-refundable balance is due 8 weeks before your arrival date. If a booking is made less than 8 weeks in advance the full balance must be paid.  

Transfers to another lodge are prohibited. Unless your rental property is deemed uninhabitable due to any unforeseen circumstance or due to a change in ownership, we will endeavour to find you alternative accommodation. If a suitable alternative cannot be found a refund will be made at the property owner’s discretion. 

SECURITY DEPOSIT  

Your card details will be securely retained at the time of booking and a hold will be placed on your card two days before you arrive and will be released two business days after you leave unless any damage, misuse, extra cleaning or disruption must be charged for. The hold amount depends on the property you have booked.  Details can be seen at the time of booking. No payment will be taken without notifying you first. All details are held securely and in accordance with the General Data Protection Regulations.  Any misuse of a hot tub, swimming pool, gym or BBQ may incur extra cleaning/ maintenance charges.  

CANCELLATIONS  

By making your booking you enter a legal contract and your deposit and full balance, once it is paid, is non-refundable except in the circumstances of clause 1.   If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. 

All cancellations must be notified in writing and received by the  Ardlui Retreat prior to confirmation of any cancellation charges. If you do not receive acknowledgement from Ardlui Retreat or receipt of your cancellation e-mail you must assume it has not been received.  

Clause 1. If the property becomes uninhabitable due to any unforeseen circumstance or due to a change in ownership, we will endeavour to find you alternative accommodation. If a suitable alternative cannot be found a refund will be made at the property owner’s discretion. 

While all reasonable efforts have been taken to ensure the accuracy of information and pricing on our website, Ardlui Retreat do not accept responsibility for errors or omissions and reserve the right to amend or cancel any guest booking that has resulted from inaccurate or erroneous pricing.

GOVERNMENT RESTRICTIONS 

If any government restrictions e.g., due to COVID-19 or similar,  prevent you from fulfilling the terms of this agreement, we will reschedule your booking or hold your payment as credit for a  booking within 12 months of your arrival date. Any payments made are non-refundable. You will have no claim or remedy against Ardlui Retreat or the property owner. 

Your credit cannot be used against a booking in a different lodge.  If the price due for your new booking is more than the credited amount the difference is payable. If the price due is less than the credited amount, the difference is non-refundable. We strongly recommend you take out holiday insurance which includes cancellation expenses. 

TRAVEL INSURANCE 

It is the responsibility of the lead booker to acquire suitable travel insurance to cover their holiday, including Cancellation and curtailment protection insurance. We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation (see below), or you can look for suitable cover on comparison sites such as www.gocompare.com. We are not selling, promoting,  endorsing or recommending any product, and do not benefit financially or have any formal relationship with any of these providers. 

https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

https://www.trailfinders.com/insurance#/step1

https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel insurance.html 

OCCUPANCY  

TERMS OF USE  

You may access the property from 16.30 on the day of arrival  (earlier arrivals are strictly by arrangement only). Please note that departure is by 10.00 on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the Lodge/Retreat is ready for your arrival after the previous guests have left. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday  Period. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bags provided, and placing in the external bins. Please ensure ovens and barbeque are clean and free from grease; we reserve our right to levy a cleaning charge of £50.00 if the property is not left as above.  

USE OF THE PROPERTY 

Under no circumstances may more than the maximum number of persons stated in the booking confirmation and on the website occupy the property, unless by prior arrangement with the owners. We reserve the right to refuse admittance if this condition is not observed.  

You must not use the lodge /retreat or the site for any illegal,  dangerous, offensive, noxious or noisy activities or behave in a  way that may be a nuisance or annoyance to us, other guests, or our neighbours. Ardlui is a peaceful location, and we ask that you respect that and our other guests.  

Stag / Hen / Bachelor party groups are not allowed, this type of reservation will be rejected or cancelled if a booking has been made.
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if you breach the contract between us in any way, or you have previously breached the contract between us in any way.

SMOKING  

Smoking or E-smoking is not allowed in any of the lodges/Retreat or in the hot tubs. Any guest who smokes in the lodge/main residence (Retreat) will incur a £300 cleaning charge and this will be charged to the lead booker credit or debit card. If you wish to smoke outside, please use the ashtrays provided and under no circumstances discard cigarette butts in the garden or grounds. 

LIABILITY  

Ardlui Retreat, its employees, and representatives shall not be liable to you or your party for loss or damage to property howsoever arising unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible. You must take all necessary steps to safeguard yourselves and your property.  

ACCESS  

The owners and their property managers reserve the right to enter the property at any time without prior notice. 

THIRD-PARTY SERVICES  

If you wish to engage any third party to perform any service  (including by way of example private catering, beauty therapy,  childminding or entertainment services) at the retreat you must obtain our written permission. Such permission must be requested in advance of your stay with details of the entity you intend to use to perform the service, the service to be performed, and details of their public and employer’s liability insurance.  Consent will only be given where we and our insurers are happy that the appropriate risks have been covered. The use of candles or fireworks is not permitted under any circumstances. We will not accept liability for the services provided (or failure to provide such services) by any third-party supplier or business used by you during your Stay (regardless of whether they are recommended or referred by us). This will not apply where we have been negligent or dishonest in this regard.

CARE 

You are responsible for the property and are expected to take all reasonable care of its furniture, soft furnishings, linens and towels, pictures, fittings, and effects, in or on the property. Guests are asked to leave their accommodation and its contents clean and tidy when vacating. If excessive cleaning is required, an extra cleaning charge will be levied. Please report any damage or breakages immediately. Each lodge and its inventory are checked at every checkout, and we reserve the right to charge a fee for damage, breakages, or missing items. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring guests or properties.  

PETS  

Pets are welcome in lodges 1,2 & 3, however, this is restricted to 1 small dog. Animals must be healthy, fully house-trained and kept under control, most particularly on the grounds of the Retreat. You are advised to bring your pets’ bed and food bowls. Under no circumstances are pets allowed on the beds, bedding or furniture and should not be left unattended or allowed to annoy other guests or nearby animals. All fouling should be cleaned up after you pet. Pets will be charged at a rate of £35 per stay.  

RESPONSIBILITY  

Each individual guest is responsible for adhering to the terms and conditions. We reserve the right, at our sole discretion, to remove any person(s) acting in a manner likely to be detrimental.  

AGE LIMITS  

Bookings cannot be taken from anyone under the age of 18. At least one member of a party must be over the age of 18.  

PERSONAL EFFECTS 

No responsibility is accepted for the loss or damage to any personal property of guests left in the accommodation. Vehicles,  their accessories, and contents are left at the owner’s risk. We recommend that adequate insurance is acquired prior to arrival. 

POSTAGE 

Postage and packaging to return any forgotten belonging will be charged. Any property not claimed within a month of your departure will be disposed of. 

ACCIDENTS 

We accept no responsibility for any injury or death however caused. All guests are advised to have adequate property and personal insurance in place prior to arrival. 

NOISE 

Please consider our other guests and do not cause excessive noise disturbance at any time, especially between the hours of 11:00 pm and 8:00 am. 

ACCOMMODATION 

If for any reason you deem your accommodation or any part of it to be unsatisfactory, please notify the manager on site immediately so that appropriate action can be taken. Subsequent claims will not be accepted. 

DAMAGES & BREAKAGES 

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). If you lose a key card, we will replace it upon you paying for a new one.  

DELAYS AND ADVERSE WEATHER  

No liability is accepted should external factors and/or adverse weather conditions cause delay or cancellation of your holiday.  Again, we recommend that adequate travel insurance is taken out prior to arrival for such events.  

COMPLAINTS  

Every effort is made to ensure that you have an enjoyable stay.  However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are on-site and will do our best to resolve any problem. This is easier to do before your leave!  

FACILITIES  

Facilities are reserved strictly for the use of the parties listed on the booking. Guest’s visitors may only use the facilities with prior approval from the owner or property managers.  

If a situation arises over which the owner or their property managers have no control it may be necessary to alter or remove facilities without prior notification. No compensation will be paid in such instances. Facilities may be withdrawn as a result of misuse or failure to comply with the rules and procedures.  

ALCOHOL  

Ardlui Retreat is fully licensed for alcohol on and off sales.

No person under 18 will be allowed to purchase or consume alcohol on our property. Guests are asked to refrain from bringing alcohol to the Retreat. 

ALCOHOL CONSUMPTION

The premises are licensed for the sale of alcohol in terms of the Licensing (Scotland) Act 2005 for which the proprietors carry responsibility as licence holders. We would respectfully remind you that the consumption of guests’ own alcohol is strictly prohibited. Only alcohol purchased on site or pre-ordered at the time of booking can be consumed within the accommodation and grounds.

HOT TUB RULES ARDLUI RETREAT  

We want you – and the guests after you – to be able to fully enjoy the hot tub in a safe environment. Please exercise common sense, especially when there are children around. Children under  16 must be supervised at all times when using the hot tubs. For safety (and insurance) reasons, solo bathing is prohibited – please use the “buddy” system, and soak with a friend! It is important that you familiarise yourself with the location of the trip switch, located at the rear of the lodges, and on the deck at The Retreat Main Residence. This will cut the power supply to the hot tub, and stop the circulation pumps, which you would need to do as a matter of urgency if – for example – somebody had their hair caught in the pumps (see the Do Not Rule on immersing your head underwater). For your enjoyment and safety, we would ask you to observe the hot tub do’s and don’ts, which will keep it safe and working so the water is always sparkling for you.  

PLEASE:  

DO Shower before using the Hot Tub (To remove oils, creams,  perfume etc, which cloud the water and clog the filters and motor)  

DO NOT introduce any sand or grit into the hot tub – it kills the pumps, which are expensive and difficult to replace. A problem would result in your being unable to use the hot tub. If you are coming straight from the  Loch, please ensure swimsuits and feet are rinsed before using  the hot tub  

DO NOT take babies or small children in the hot tub. They are not good at regulating their body temperature, and while the hot tub is about the same temperature as their bath, please remember that – unlike their bath – hot tubs do not cool down, so there is a risk of overheating (which in extreme cases can cause death). Hot tubs also contain chemicals that may irritate their tender skin. Nappies and hot tubs are a bad combination, and small children are not renowned for their bladder control!  

DO NOT let your dog in the hot tub as the heat and chemicals are hazardous to them.  

DO use the cover lifter to raise the lid, and please remember to replace the lid after use, pulling the skirt down around the edge. We have cover lifters on every hot tub to make this easier for you. Please lock the cover back in place using the straps so that children can’t accidentally access the tub. Even if you yourself have come without children, there will be others around who can be inquisitive.  

PLEASE NOTE THE HOT TUB COVER IS NOT DESIGNED TO  TAKE ANY WEIGHT, AND THEREFORE YOU ARE ASKED  NOT to use the hot tub cover as a baby changing mat,  trampoline, climbing frame, or otherwise. Please do not place dogs on the hot tub cover, people do so more often than you’d expect. The covers are for insulation. They may look solid, but they are filled with polystyrene which is not designed to bear weight, and they deteriorate very quickly if the insulation breaks.  They are also expensive, and I’m sure you do not want to have to pay for a new one!  

The Spa cover for the main residence is by key fob.  Do not use the hot tub in very windy weather – we are on an exposed site, and high winds could rip the covers and lifters from the tub, causing considerable damage. If there is a risk of gales,  we will strap the covers down with additional protective straps.  

DO NOT Use oils, soaps or any detergent in the water.  

DO NOT Use glassware in the Tub. Quality polycarbonate glasses are supplied for your use in the hot tub. These are NOT disposable, so please don’t throw them away. 

DO NOT Eat food or Smoke in the Tub  

DO NOT Introduce mud, stones, sticks, grass, grit etc into the water. grit and mud clog up the filters and breaks the pumps. 

DO NOT Jump into the water or play ball games  

DO NOT Sit, stand or lie on the lid of the Hot Tub at any time  

PLEASE:  

DO NOT press more than one button at once (or it will be cold next time you want to use it). Use only brief pressure on buttons  

DO NOT Immerse your head in the tub, especially if you have long hair. There is a risk that the circulation pump could trap hair,  holding your head underwater and presenting a drowning risk.  In the unlikely event of this happening, please immediately use the circuit breaker to stop power to the unit, which will stop the pump.  

Hot tubs are not designed to be in use for hours at a time. If you sit in it for hours, or leave the lid off, or add lots of cold water, the water temperature will fall, and no matter how many times you press the temperature button, it won’t heat up unless you get out and close the covers and give the heaters a chance to work. The colder the ambient air temperature, obviously the quicker the hot tub will lose temperature, and the longer it will take for the heaters to raise the water temperature. This may take several hours, so we ask for your understanding. 

How To Help  

If you see someone in difficulty, dial 999 from the telephone provided in your lodge/main residence and call for help. In an emergency keep calm and do exactly what you are told.  

Berthing and Jetty 

Boat Owners shall take all necessary precautions against the outbreak of fire in or upon his vessel while berthed at the Ardlui Retreat and the Owners shall observe all statutory and local regulations relative to fire prevention (if any) which shall be exhibited at the office in the Ardlui Retreat. The Owners shall provide and maintain at least one fire extinguisher of a  governmentally approved or fire standard type and size, in or on the vessel in case of fire, and such extinguisher shall at all times be kept ready for immediate use and in good and efficient working order.  

Owners shall not refuel vessels at the Ardlui Retreat. Refueling can be done next door at the Ardlui Marina.  

No noisy, noxious or objectionable engines or machinery shall be operated within the Ardlui Retreat causing nuisance or annoyance 

No refuse or noxious substances or sewage shall be discharged or thrown overboard or left on the pontoons, jetties, or car park.  No matter shall be discharged from toilets or bilges while a vessel is berthed at Ardlui Retreat. In default, the Ardlui Retreat may charge you for all damage, costs, and/or clean-up costs arising out of the same.  

You and members of your party and any person carrying out work on the vessel are responsible for reporting to the Ardlui Retreat manager all accidents involving injury to any person or damage to any public or private property that occur on the Ardlui Retreat pontoons or on the premises as soon as possible after they occur. 

Pets are permitted within the pontoon area provided that such pets and their actions remain the responsibility of the Owner and provided such pets are always kept under the control of the  Owner. All dogs must be kept on leads when in the Ardlui  Retreat. The Owner shall ensure that such pets do not cause any nuisance or annoyance to the owners of Ardlui Retreat and their guests, to any other users of the pontoons, or any person in the vicinity.  

No guarantee is given, or responsibility accepted by Ardlui Retreat for the suitability of any berth, depth of water, or facilities provided at the pontoons. Guests shall immediately advise the on-site manager should any defect become apparent at the pontoon’s infrastructure including mooring chains, ropes, buoys,  pontoon berthing, or water/electrical/safety appliances.  Life jackets must be always worn in and around the jetty and open water area.  

All persons under 16yrs of age must be accompanied by an adult when using the pontoons. 

All vessels must abide by the bylaws of Loch Lomond. 

NIGHTLY BERTHING AND JET-SKI DOCK PRICING  

Boat £25.00 per night  

Jet-Ski dock £15.00 per night  

Slipping charges in or out £12.00  

Please note that you cannot slip in your own vessel at Ardlui  Retreat.  

In the interests of health and safety, this must be done by a member of our staff.  

The Slipway is open from 7.30 am till 10.30 pm 

PARKING  

A Lodge booking includes parking for 2 cars. 

A Retreat booking includes parking for 4 cars. 

ELECTRIC CAR CHARGING POINTS  

There are 2 charging points on site one opposite the gym and one exclusively for the use of the Retreat. 

Charges apply.  

PRIVACY POLICY  

We are committed to ensuring the best standards of practice in all our activities. Visitors to our website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held, and used in strict compliance with the Data Protection Act 1998.  Information Collected  

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in each given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. 

Use of Information  

The information collected may be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes.  You can inform us at any time if you no longer require such information to be sent. We treat any data collected during the course of making bookings or dealing with inquiries in strict confidence. Your data will never be sold. By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise,  which you can do at the point of booking. If at any time you would like your details removed from this list all you need do is to click the unsubscribe link on any of the emails or contact us on 01301  522110 and we will arrange for you to be removed from the database. 

Third-Party Disclosure 

We will NEVER pass any personal information on to any third party without your consent. 

Data Security 

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password-protected location. Only users authorised by us have access to this data. 

Integrity of Data 

We take all reasonable measures to ensure that the information we hold is accurate. In particular, we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us to contest inaccurate or incomplete data,  verify the information, and have it corrected as appropriate.